All of my upholstered furniture are La-z-boys and this chair was a replacement for a chair that was looking tired. I have never had a complaint until now. The upholstery job was shoddy. The front of one of the arms has loose wavy material (I think I can fixed it so it will look better) and one corner of the back is pulled too tight and the material is bunched up. I will consider other brands of furniture in the future as I think their quality control has become lax.
October 19, 2013
Mistake in my favor
There were two designers and my salesperson, so it was a bit chaotic.
My first choice was S973685 and one of the designers suggested S973985(one number different - a stripe)
I also purchased pillows to match the chair in my original choice and in the stripe. Well Thankfully I received my first choice in fabric on the chair, but also received two VERY UGLY striped pillows. They don't go with anything and they weren't cheap.
September 25, 2013
I own several Lazy Boy products. I purchased this model because I needed a smaller size recliner.
Comfort is excellent. However, reclining mechanism is very difficult to use.
March 17, 2013