Terrible Workmanship. I wished Lemon Law applied
I do not even know where to start! You can feel the wood frame on the arms. So far, I have had two sets of replacement cushions (they flattened out like pancakes in a matter of weeks). The entire back of the cushions on one side (the ones attached to the frame) had to be replaced, (came sewn crooked). How it left the warehouse like that boggles my mind. All the back cushions came under stuffed. Had to have them re-stuffed. This is a two-piece set. One side slopes down so when you sit you lean to the left. The most expensive uncomfortable piece of furniture I have ever owned. We bought from La-Z-Boy because of their supposedly GOOD quality. I know that their quality is NOT what they claim. This is the third set of furniture that we have had delivered from La-Z-Boy. All came crooked, mismatched. What you see in the showroom is NOT what you are going to get. Very disappointed.
February 19, 2014
After shopping and saving for a year, then waiting for months for my new couch I knew within the first few weeks that there was a prolem with the materinal crawling around the foam making the couch always look dishevelled. They recommended that once a week I should un zip my cushions stick my arms in and move the material back where it belongs, this is a very physical task to do, can you imagine!.
I should not have to be doing that. Every time we get up off the couch I have to fluff the cusions around and it still NEVER looks suitable. I am ok with a messy comfy look but this is screwy . I am so disapointed to have to have put up with this for the next 10 years till I can get a new couch. I wish lazyboy would help me out with this issue!..
July 22, 2013
I love my Laurel sectional. It is comfortable, stylish, not too big and bulky, great for a smaller room. Just right.
January 18, 2013