Frequently Asked Questions
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Q: Where can I view your product line?
A: For your convenience, we have included a highlighted sampling of our furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home. You may view our furniture by accessing furniture on this Web site. You may also view our furniture by visiting one of more than 330 La-Z-Boy Furniture Galleries who sell our products exclusively. Their well-seasoned staff of sales personnel and designers will assist you in transforming the rooms in your home into a spectacular showcase for your family. There are also more than 315 In-Store Galleries that feature a special area dedicated to La-Z-Boy products. Some Furniture and In-Store Galleries offer the Screen Test® or Kaleidoscope Systems which allows you to view the many combinations of fabrics and frame styles that can be produced and special ordered just for you. Remember, it is best to view the fabric swatches that the dealers have within their galleries for the best representation of color.
Q: Do you have furniture for people with special needs?
A: La-Z-Boy Incorporated manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces an electric powered lift chair, which is operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. It proves beneficial for persons with limited mobility. This chair is available in various styles. For further information regarding our Luxury Lift® chairs, please contact your nearest authorized La-Z-Boy retail dealership.
Q: I have a Wall Recliner chair. Can I have a swivel base put on it?
A: Due to the design of the mechanism for this style of chair, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker or Reclina Rest chairs. A swivel base is considered an option, so there would be an additional cost. Your authorized La-Z-Boy dealer will be able to advise you of the charge.
Q: Does La-Z-Boy Incorporated manufacture recliners for children?
A: La-Z-Boy does not produce recliners designed for children.
Q: I am interested in a specific style and fabric, can you tell me which authorized retail dealerships will have what I am looking for in stock or on display?
A: Unfortunately, we do not have a record of product inventory for the retail locations. Please contact any authorized La-Z-Boy retailers directly to inquire about a specific style in a specific cover. To find dealers, please use find a dealer on our Web site.
Q: The style that I purchased does not come with arm caps or headrest covers, why?
A: La-Z-Boy Incorporated offers headrests for many of our reclining units. Arm caps are available on many of our styles also; however, some units do not have this feature due to the design of the arm or a decision made by La-Z-Boy Incorporated. Arm caps are meant as an extra covering for the arms and are not made to custom fit them. If you desire custom fitted arm caps, you may wish to purchase additional yardage from your local authorized dealer and they may be able to assist you or a local upholsterer will be able to provide that service for you.
Q: I have a Back Jack that states it was manufactured by the La-Z-Boy Chair Company. How can I get a new cover for it or more Back Jacks?
A: La-Z-Boy sold the manufacturing rights for the Back Jack to another company several years ago. You may company B. J. Industries regarding these products. Their phone number is 410-686-5200. You can also find these products being sold through various online retailers.
Q: I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
A: La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.
Q: I have purchased an office or hospitality product manufactured by La-Z-Boy’s Contract Division. Where can I get a part for it or purchase another product?
A: La-Z-Boy Incorporated sold the Contract Division to a company called Best Furniture. Please call 662-378-5650 or visit http://www.paraconfurn.com/lmpublic/index.jsp for information on La-Z-Boy office or hospitality products.
Q: Is there a catalog of La-Z-Boy Styles?
A: You may request our product brochure to be mailed to you on our website. There is a form to fill out under the heading ‘Our Furniture Line’ and the subheading ‘Product Brochure’. Thank you for your inquiry and your interest in our products.