Frequently Asked Questions

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Q: The dealer is going to charge me to replace the mechanism on my chair. Isn’t this covered under my lifetime warranty?
A: It depends on when you purchased your chair if the replacement mechanism is covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the warranty information section on this web site.

Q: My chair is noisy when I lower the footrest, is this normal?
A: Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat while slightly raising your feet from the footrest when releasing the handle will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact any authorized dealer. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.