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Frequently Asked Questions

Q: My furniture is not comfortable. May I exchange it?
A: La-Z-Boy Incorporated prides themselves at producing fine, quality home furnishings for you and your family. We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the local retail dealership. If you have a concern regarding the comfort of your furniture, please contact the independent retail dealership where it was purchased. They will need to inspect the product to determine if it meets our manufacturing specifications. If they find that it does, the dealer would not be able to make any changes to the product. Since these authorized La-Z-Boy dealerships establish their own policies regarding refunds, exchanges, etc., the option of an exchange or refund would need to be addressed with them.

Enter The Fall Into Comfort Sweepstakes *NO PURCHASE NECESSARY. Ends 11/30/09. To play and for Official Rules, visit http://www.la-z-boy.com/sweepstakes/.
Offer expires December 14, 2009. ONLY ONE PROMOTIONAL OFFER PER ORDER. Coupons and discounts apply only to available inventory and only apply to your next purchase. Discount will appear at checkout and
cannot be combined with other promotional offers or discounts. At La-Z-Boy, free shipping, percent savings and dollar savings are all considered to be promotional offers.