Frequently Asked Questions
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Q: Where can I view your product line?
A: For your convenience, we have included a highlighted sampling of our furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home. You may view Our Furniture Line on this website. You may also view our furniture by visiting one of more than 328 La-Z-Boy Furniture Galleries who sell our products exclusively. Their well-seasoned staff of sales personnel and designers will assist you in transforming the rooms in your home into a spectacular showcase for your family. There are also more than 449 in-store galleries, also known as Comfort Studios, which feature a special area dedicated to La-Z-Boy products. Some La-Z-Boy Furniture Galleries and in-store galleries offer computerized rendering software which allows you to view the many combinations of fabrics and frame styles that can be produced and special ordered just for you. Remember that it is best to view the fabric and leather swatches the dealers have within their galleries.
Q: Do you have furniture for people with special needs?
A: La-Z-Boy Incorporated manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces an electric powered lift chair, which is operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. It proves beneficial for persons with limited mobility. To view the styles we offer as lift chairs please visit Luxury-Lift Power Recliner under 'Our Furniture Line' then 'Collections'. For further information regarding our lift chairs, please contact the nearest authorized La-Z-Boy retail dealership.
Q: I have a Wall Recliner. Can I have a swivel base put on it?
A: Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost. Your authorized La-Z-Boy dealer will be able to advise you of the charge.
Q: Does La-Z-Boy Incorporated manufacture recliners for children?
A: La-Z-Boy does not produce recliners designed for children.
Q: I am interested in a specific style and fabric, can you tell me which authorized retail dealerships will have what I am looking for in stock or on display?
A: Unfortunately, we do not have a record of what the independent retailers have in stock or on display at their stores. Please contact authorized La-Z-Boy retailers directly to inquire about a specific style in a specific cover. To find dealers, please use the Store Locator on our website.
Q: The style that I purchased does not come with arm caps or headrest covers, why?
A: La-Z-Boy Incorporated does not provide armrest or headrest covers as a standard feature for any of our furniture. Customers may choose to purchase covers on a charge basis through their local La-Z-Boy retailer. The covers are napkin style and all have the same finished size, 16-3/4" x 16-3/4". We do not offer fitted armrest covers. If you would like to make your own covers or have a local upholsterer make them, please contact your local authorized La-Z-Boy dealer to see if fabric yardage is available to purchase by the whole yard.
Q: I have a Back Jack that states it was manufactured by the La-Z-Boy Chair Company. How can I get a new cover for it or more Back Jacks?
A: La-Z-Boy sold the manufacturing rights for the Back Jack to another company several years ago. You may contact B. J. Industries regarding these products. Their phone number is 410-686-5200. You can also find these products being sold through various online retailers.
Q: I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
A: La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.
Q: I have purchased an office, healthcare or hospitality product manufactured by La-Z-Boy’s Contract Division. Where can I get a part for it or purchase another product?
A: For assistance with office or healthcare furniture, please call 662-378-5650 or visit http://www.lzbcontract.com/lmpublic/index.jsp. For information and assistance with La-Z-Boy hospitality furniture, please visit the website http://www.la-z-boyhospitality.com or call 336-294-5233.
Q: Is there a catalog of La-Z-Boy Styles?
A: You may request our product catalog to be mailed to you on our website. There is a form to fill out under the heading 'Our Furniture Line' and the subheading 'Product Catalog'.
Q: Does La-Z-Boy manufacture futons?
A: La-Z-Boy does not produce futons; however, we do manufacture a large variety of upholstered furniture with sleeper options.
Q: Can I purchase bedroom furniture from you?
A: We do not manufacture La-Z-Boy branded bedroom furniture, mattresses or bedding. However, there are several other divisions of La-Z-Boy Incorporated which produce bedroom furniture. Hammary, Kincaid and American Drew manufacture complete bedroom collections including beds, dressers, armoires, benches, vanities and more.
Q: Does La-Z-Boy manufacture bean bags?
A: La-Z-Boy does not sell or manufacture bean bags.
Q: Can I purchase a La-Z-Boy fireplace?
A: La-Z-Boy does not manufacture fireplaces; however, many La-Z-Boy Furniture Galleries stores sell fireplaces as part of an expanded case goods program. Find a store near you.
Q: Does La-Z-Boy manufacture bar stools?
A: La-Z-Boy does not sell or manufacture bar stools.
Q: Can I purchase kitchen furniture from you?
A: We do not manufacture La-Z-Boy branded kitchen or dining room furniture. However, there are several other divisions of La-Z-Boy Incorporated which produce dining sets. Hammary, Kincaid, and American Drew manufacture complete dining collections including tables, chairs, buffets, hutches, credenzas and more.