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Frequently Asked Questions

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Q: May I pick up my furniture instead of paying for a delivery charge?
A: If you have a vehicle large enough to transport your furniture, you may pick it up. However, once the furniture is outside of the dealer's building, the responsibility lies with the customer, so please practice extreme care when transporting your new furniture home. If an unfortunate mishap does occur while you are in transit and your furniture is in need of repair, the dealer can assist, however it would be at the customer's expense. The La-Z-Boy Limited Lifetime Warranty covers repairs needed due to manufacturing and material defects only. Please note that some retailers may still charge a fee to have the furniture transferred from their warehouse to the store for customer pick-up.