Frequently Asked Questions
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Q: The dealer is charging me with a trip fee to come to my home. Isn’t this covered under my lifetime warranty?
A: Every La-Z-Boy product is warranted by our Limited Lifetime Warranty, which is one of the best warranties in the industry. While the dealers, who are experts in the field, provide service under the warranty, there may be some additional charges such as trip fees and/or inspection fees that our warranty does not provide for. Please be sure to check with your dealer when contacting them for service.
Q: What is included in the La-Z-Boy Limited Lifetime Warranty?
A: The type of coverage under the Limited Lifetime Warranty depends on when the furniture was purchased. To review warranty information, please visit the warranty section on this web site.
Q: The frame on my chair is in need of repair. Is this covered under the warranty?
A: It depends on when you purchased your chair if frame parts are covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the warranty information section on this web site.
Q: How do I file a warranty claim?
A: To make a claim under the La-Z-Boy warranty, please contact the authorized dealer from whom you made your purchase. If your original dealer is not available, please contact another authorized dealer with your proof of purchase. Click here to find an authorized dealer near you
La-Z-Boy products may not be altered by any person, dealer or company without the express written authorization of La-Z-Boy. If you feel, after presenting your warranty claim to your dealer, that it has not been resolved, you may write to:
Attn: Comfort Care
1284 N. Telegraph Rd.
Monroe, MI 48162
Please include the dealer’s name and address, furniture delivery date, ALI # (Acknowledgement-Line-Item #), style, cover number, and a brief explanation of the problem.