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Frequently Asked Questions

Q: What are the Online Terms and Conditions of Sale?
A: They are the terms you agree to when you make a purchase online. Please take a moment to review.

Q: Can I purchase furniture online?
A: Yes, 90% of our products are available for purchase online or via telephone by calling us at 1-800-375-6890.

Q: Can I purchase items online for delivery outside of the continental U.S.?
A: Currently, we do not deliver online purchases outside of the continental U.S.

Q: How can I order a fabric swatch?
A: For the products available for purchase online, you can order a fabric swatch by calling 1-800-375-6890. To obtain sample fabric swatches for any other fabrics or leathers, please visit the La-Z-Boy retailer that’s closest to you. For our dealer locator, please click here.

Q: How do I place an order?
A: Enter your shipping zip code to see if we deliver to your area and to see accurate pricing, promotions, sales tax and shipping information.

On the product pages, use the cover filter to see different fabrics and leathers available for a particular product. Click on the cover swatch to "try it on" and to find out the price for the chosen product and cover combination.

At anytime you can:

"Add to Cart" to purchase
"Send to Store" to work with your local store
"Add to my favorites" to keep a list of your favorite combinations
"Share" via facebook, twitter or email with your friends and family

When you are ready to check out, click "My Cart" in the top right, review the items in your cart:

Do you want each of these items?
How many do you want?
If they offer Fabric Protection or Leather Protection, do you want to add it?

Make any changes to your cart, and click "Update Total"

When you are finished loading your shopping cart, click "check out". During the check out process, you will need to enter your billing address, a shipping address (if different than your billing address) and your payment information. Please take time to review your information for accuracy before submitting. Please only click "Submit Order" once. After you order has been submitted, your local store will contact you to discuss delivery times.

Q: How do I pay for my purchase?
A: We accept Visa, MasterCard, Discover and American Express cards as payment for online orders.

Q: Is the information I give you secure?
A: All orders are encrypted with Secure Sockets Layer (SSL) technology. SSL encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note that email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by calling us at 1-800-375-6890.

Q: Do you offer financing for online orders?
A: At this time, we do not offer financing options for online orders. Our La-Z-Boy Furniture Galleries stores offer a number of financing options in-store. Find a retailer near you.

Q: Do you charge taxes?
A: All applicable taxes are calculated based on the shipping address zip code you enter. The total applicable sales tax will be provided for your review on the Payment & Review page before you click "Submit Order" to finalize your purchase.

Q: How can I cancel my order?
A: You can cancel your order by calling the call center at 1-800-375-6890. Orders may not be cancelled after they have been scheduled for delivery.

Q: What if I choose a chair or sofa, but want it covered in something different than the online picture?
A: We offer over 1000 fabric and leather choices! Most of the options are available online, but to see all options in person we recommend visiting your local store. Find a retailer near you.

Q: What is Basic Pricing?
A: We apologize, we are not able to deliver our product to all areas of the United States. If the shipping ZIP Code you entered is not within delivery range of a La-Z-Boy Furniture Galleries, then products will not be available for online purchase. You have the option to view "Basic Pricing" which is an estimated price and may differ from the pricing at local stores that carry La-Z-Boy products. If you live in one of these areas, please use la-z-boy.com as a reference and guide, but also use the "Store Locator" and contact your local La-Z-Boy retailers for exact pricing and promotions.