Frequently Asked Questions
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Q: My chair is noisy when I lower the footrest, is this normal?
A: Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat, while slightly raising your feet from the footrest when releasing the handle, will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact the dealer from whom you made your purchase. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.
Q: The springs in my Reclina Rocker squeak. Can I lubricate with 3 in 1 oil?
A: We recommend you contact your dealer. They would be able to inspect your chair and diagnose the specific problem your chair is encountering and then offer a solution.