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Warranty Information

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Introduction

With every La-Z-Boy product, you receive the famous La-Z-Boy limited warranty; one of the best in the industry.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

ALL WARRANTIES ARE TO THE ORIGINAL PURCHASER FROM AUTHORIZED DEALERS ONLY. WARRANTIES ARE NOT TRANSFERABLE.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL, INDOOR RESIDENTIAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACEMENT, OR SUBSTITUTION ONLY, IN LA-Z-BOY’S SOLE DISCRETION. REFUNDS ARE NOT AVAILABLE.

LA-Z-BOY WILL PAY REASONABLE AND CUSTOMARY RATES FOR LABOR DURING THE PERIOD OF THE LABOR WARRANTY. THE CONSUMER WILL BE RESPONSIBLE FOR LABOR COSTS AFTER THE STATED TIME PERIOD.

THE CONSUMER IS RESPONSIBLE FOR IN-HOME INSPECTION FEES, TRANSPORTATION OF THE PRODUCT TO AND FROM THE DEALER AND TO AND FROM THE LA-Z-BOY FACTORY (MOST REPAIRS DO NOT REQUIRE RETURN TO THE FACTORY).

WARRANTIES ARE VOIDED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, OR ABNORMAL USE OR USE CONTRARY TO THE ADVISORIES OR INSTRUCTIONS CONTAINED HEREIN. WARRANTIES DO NOT APPLY TO PRODUCTS USED FOR RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, OR OTHER NON-RESIDENTIAL USES.

THESE WARRANTIES ARE YOUR EXCLUSIVE REMEDY AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLY. IN NO EVENT WILL LA-Z-BOY BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF DAMAGES SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. IN THE EVENT THE WARRANTY EXCLUSIONS DO NOT APPLY TO YOU, THEN, WHERE LEGALLY PERMISSIBLE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD.

Please review the warranty card that came with your product for warranty coverage.

Limited Warranty Information (for products purchased on or after August 1, 1992)

Description

Parts Coverage

Labor Coverage

Mechanism and Frame

Base – Polished Silver-Tone

One Year

One Year

Base – Metal

Lifetime

One Year

Base – Swivel Bases and Wood Bases

Lifetime

One Year

Decorative Show Wood Drawers

One Year

No Coverage

Decorative Show Wood Legs and Arms

One Year

One Year

Decorative Show Wood Trim

One Year

No Coverage

Decorative Show Wood Legs (screw attachment)

One Year

No Coverage

Genesis™ Mechanism

Ten Year

One Year

Metal Arms

One Year

One Year

Reclining Mechanism Parts

Lifetime

One Year

Sleep Sofa Mechanism

Lifetime

One Year

Sleep Sofa Mechanism (Signature Selects)

Five Year

One Year

Springs & Spring Systems

Lifetime

One Year

Wood Frame Parts

Lifetime

One Year

Wood Frame (styles 023456, 023812, 029423)

Five Year

One Year

Fabric and Leather

Fabric

One Year (Applies to seam failure, fabric separation and nap loss only)

One Year (Does not apply to some upholstered components)

Leather

One Year (Applies to manufacturing or material defects only)

One Year (Does not apply to some upholstered components)

Arm Cap / Headrest Covers

No Coverage

No Coverage

Poly

Accent Pillows (excludes Decorative Pillow Program)

One Year

No Coverage

Blown Fiber

One Year

One Year (No coverage on loose back styles)

ComfortCore™

Three Years

One Year (No coverage on loose seat styles)

ComfortCore Plus™

Five Years

One Year (No coverage on loose seat styles)

Featherblend™/Featherlite™ Cushions

Ten Year

No Coverage

Featherlite™ Bolster Pillows

One Year

No Coverage

High Resilient Poly (4/1/95 – 12/31/1999)

Ten Year

No Coverage

High Resilient Poly (8/1/92 – 3/31/95)

Lifetime

No Coverage

Memory Foam

Three Years

One Year

Performance Plush High Resilient® (Effective 1/01/2009)

Five Year

No Coverage

Performance Plush High Resilient® (Through 12/31/2008)

Ten Year

No Coverage

Performance Plush HR® Ultra Flex™ (11/2003-12/31/2008)

Ten Year

No Coverage

Performance Plush® (Effective 01/01/2009)

One Year

No Coverage

Performance Plush® (01/01/2000 – 12/31/2008)

Three Year

No Coverage

Performance Plush® Ultra Flex (11/2003-12/31/2008)

Three Year

No Coverage

Eco-Comfort™ (Soy Based) Foam Cushioning

One Year

One Year (No Coverage on loose seat styles)

Standard Poly

One Year

One Year

Standard Poly (loose seats)

One Year

No Coverage

Standard Poly (Todd Oldham – loose seats)

Three Year

No Coverage

Standard Poly (Todd Oldham – attached seats)

Three Year

One Year

Tempur-Pedic™ Seat

Three Year

One Year

Ultra Down

Ten Year

No Coverage

Ultra Plush

One Year

One Year

Mattresses

Deluxe Mattress

Three Year

No Coverage

Memory Foam Mattress

Three Years

No Coverage

SlumberAir® Bladder

Five Year

No Coverage

SlumberAir® Mattress

Five Year

No Coverage

Supreme Comfort™ Mattress (Signature Selects)

Three Year

No Coverage

Supreme Comfort™ Mattress

Five Year

No Coverage

Supreme Comfort Plus™ Mattress

Seven Year

No Coverage

Miscellaneous

Casters (8/1998 and after)

Lifetime

No Coverage

Casters (prior to 8/1998)

Twenty-Five Year

No Coverage

Drawers

One Year

No Coverage

Plastic Components (Trays, Cup Holders-non lighted)

One Year

One Year

SlumberAir® Motor

One Year

No Coverage

SlumberAir® Valve

Five Year

No Coverage

Telephones

One Year

No Coverage

Thermo Electric Cooler

One Year

No Coverage

Electrical

Electrical Systems/Motors (Excludes SlumberAir® Motor)

Three Year

One Year

Transformers

Three Year

No Coverage

Warming Pad

Three Year

No Coverage

Lighted Cup Holder

Three Year

One Year

Product With Specific Warranty

Power La-Z-Time® Motion 41P, 43P, 44P, 46P, 48P, 49P, 4AP, 4BP

Frame/Springs/Base

Lifetime

One Year

Reclining Mechanism

Lifetime

One Year

Motor/Electrical System

Three Year

One Year

Standard Poly

One Year

One Year

Power Home Theater 4PL / 4PR / 4PM / 4PN / 4PP – 482

Cup Holders (non-lighted) and Trays

One Year

No Coverage

Frame/Springs

Lifetime

One Year

Motor/Electrical System

Three Year

One Year

Reclining Mechanism

Five Year

One Year

Standard Poly

One Year

One Year

Power Recliners 10P & 1PA (Discontinued)

Frame & Back Springs

Lifetime

One Year

Motor/Electrical System

Three Year

One Year

Reclining Mechanism/Seat with Springs/Base

Ten Year

One Year

Standard Poly

One Year

One Year

Tempur-Pedic™ Seat

Three Year

One Year

Power Ease™ Recliner 10C / 15C / 30C / 32C (Discontinued)

Frame & Springs

Lifetime

One Year

Mechanism

Five Year

One Year

Motor/Electrical System

Three Year

One Year

Standard Poly

One Year

One Year

Low Profile Power Recliner 25P (Discontinued)

Frame & Back Springs

Lifetime

One Year

Motor/Electrical Systems

Three Year

One Year

Reclining Mechanism/Seat Springs

Five Year

One Year

Standard Poly

One Year

One Year

AirSpa® and AirFlex™ Massage Recliners 1A1, 1B1, 01E, 01F, 1E1, 1F1, Comfort Touch 1CT

Electrical System, Air Bladders

Three Year

One Year

Frame & Springs

Lifetime

One Year

Mechanism

Lifetime

One Year

Standard Poly

One Year

One Year

La-Z-Touch® Massage Recliners 01M, 01N, 1M6, 1N6, 1M1, 1N1

Electrical System

Three Year

One Year

Frame & Springs

Lifetime

One Year

Mechanism

Lifetime

One Year

Standard Poly

One Year

One Year

1LF / 1HL / 1ML Luxury Lift

Frame

Lifetime

One Year

Recline & Lift Mechanisms/Lift Base

Three Year

One Year

Motor/Electrical Systems

Three Year

One Year

Back and Seat Springs

Three Year

One Year

Standard Poly

One Year

One Year

01L / 1L6 / 1LL / 1LM Luxury Lift (Discontinued)

Frame & Back Springs

Lifetime

One Year

Recline & Lift Mechanisms/Seat Springs/Base

Three Year

One Year

Motor/Electrical Systems

Three Year

One Year

Standard Poly

One Year

One Year

1LH Luxury Lift® Chair With Heat (Discontinued)

Frame & Back Springs

Lifetime

One Year

Lift Mechanism/Seat Springs/Base

Three Year

One Year

Motor/Electrical Systems

Three Year

One Year

Standard Poly

One Year

One Year

Warming Pad

Three Year

No Coverage

01L598 Luxury Lift® Chair (Discontinued)

Mechanism/Frame/Springs/Base

Lifetime

One Year

Motor/Electrical Systems

Three Year

One Year

01L597 Luxury Lift® Chair (Discontinued)

Mechanism/Frame/Springs

Five Year

One Year

Motor/Electrical Systems

Three Year

One Year

Genesis™ Mechanism 310/340/380325, 310/340/380493, 031/034/038319, 031/034/038349, 34D/34E/34M349 (Discontinued)

Mechanism

Ten Year

One Year

Designers Choice Chairs and Ottoman 23D, 29D and 24D (Discontinued)

Wood Frame

Five Year

One Year

Todd Oldham by La-Z-Boy (Discontinued)

Accessory Product

No Coverage

No Coverage

Occasional Product

One Year

One Year

Silhouette Collection 027/27C/27T (Discontinued)

Mechanism

Ten Year

One Year

Metal Frame

Ten Year

One Year

Standard Molded Poly

Five Year

No Coverage

Wood Parts

Five Year

One Year

Web TV Recliner 573 (Discontinued)

Converter/Keyboard Warranted by Sony

One Year

No Coverage

Electrical Outlet/AC Adaptor

Three Year

No Coverage

Plastic Table

One Year

No Coverage

Warranty Information (For product that was purchased prior to August 1, 1992.)

Classic (Hi-Leg) Mechanism

Three Year

Three Year

Electrical Systems

Three Year

Three Year

Fabric/Leather/Vinyl

No Coverage

No Coverage

Magi-Coil Innerspring Seats

Ten Year

No Coverage

Reclining Mechanism/Metal Parts

Lifetime

Lifetime

Sleeper Mechanisms

 

 

Between 1976 & 1980

Lifetime

Lifetime Labor

December 1980 – April 1984

Twenty-five Year

Twenty-five Year

May 1984 – July 1992

Five Year

Five Year

Sofa Deck Frames

Ten Year

Ten Year

Springs & Spring Systems (including Rocker Springs)

Two Year

Two Year

Swivel Rocker Mechanism

Two Year

Two Year

Wood Frame & Base

Two Year

Two Year

Product With Specific Warranty (For product that was purchased prior to August 1, 1992.)

01L424 and 01L507 Luxury Lift Chairs (Discontinued)

Frame

Five Year

Five Year

Mechanism

Five Year

Five Year

Springs

Five Year

Five Year

Burris Product (Discontinued)

Fabric

No Coverage

No Coverage

Frame and Springs (1986 and after)

Two Year

Two Year

Frame and Springs (product purchased 1983-1985)

One Year

One Year

Mechanism (prior to 1983 and after 1985)

Three Year

Three Year

Mechanism (product purchased 1983-1985)

Lifetime

Lifetime

Poly (1986 and after attached cushions)

No Coverage

No Coverage

Poly (1986 and after for loose seat cushions)

Five Year

No Coverage

Poly (product purchased 1983 – 1985)

One Year

One Year

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