La-Z-Boy Branded Business Cover Requirements



New Market Development Process for Covers

La-Z-Boy is a Leader in new style and cover Introductions at the High Point North Carolina Furniture Markets held every April and October.  La-Z-Boy has a very precise Market Launch Process that Cover Suppliers must be able and willing to support.  The market development process highlights are as follows:

Merchandising Review and Selection Process

The La-Z-Boy Merchandising Department reviews new Textile and Leather designs in November for the April High Point Furniture Market and in May for the October High Point Market. Existing large volume Cover Suppliers will be scheduled an appointment to travel to the La-Z-Boy Corporate Headquarters to present new Textile or Leather Designs. Existing low volume Cover Suppliers will be asked to send new Textile or Leather Designs to the corporate office for review

Textile Testing Process

All new Textile Selections are required to be tested in the La-Z-Boy Testing Lab.  All new leather placements will be tested at either the Leather Research Lab or the British Leather Center.

  1. If a new textile is selected to be added to the line, the Cover Supplier will be asked to send 4 yards to the Cover Quality Department for testing in the La-Z-Boy Testing Lab.The new cover placement must pass all La-Z-Boy testing specifications at the Suppliers Testing Lab prior to submitting cover to the La-Z-Boy Testing Lab for certification.The Cover Supplier must submit their testing report with the 4 yards sent to La-Z-Boy for certification. La-Z-Boy will not place purchase orders for swatching & market Requirements until the cover is certified in the La-Z-Boy Lab.

  2. When a new leather is selected to be added to the line, the Leather Supplier will be asked to send 1 full hide of each color selected in the Leather Tannage to the Cover Quality Department in the Corporate Office.The Leather Hide will be reviewed for acceptable color, hand, and acceptable natural characteristics.After the leather hide is approved, it will be sent to an outside Lab for testing.The Leather Supplier is responsible for all testing costs. La-Z-Boy will not place purchase orders for swatching & market requirements until the leather is certified in the Leather Testing Lab.

Swatching & Market Unit Requirements

The Cover Supplier will have approximately 6 weeks lead time to deliver 200 yards of each color of the new textile pattern added to the line and 8,000 square feet of each color of the new leather tannage added to the line For overseas Suppliers, the swatching & market unit requirements will need to be shipped via air freight.

Cover PPAP Process

All new Cover Introductions are required to follow the La-Z-Boy Cover PPAP Process. Details of this process may be requested from La-Z-Boy Cover Procurement.

Initial Production Cover Stock Requirement

La-Z-Boy will develop an annual sales forecast for every new cover stock keeping unit that is added to the line.  This forecast will be shared with the Supplier.  La-Z-Boy will order a percentage of this initial forecast for stocking purposes for delivery prior to the start of the High Point Furniture Market.

Performance Standards for Fabric

La-Z-Boy is a participating member of the AHFA Joint Industry Fabric Standards and Guidelines Association. Fabric sourced and purchased by La-Z-Boy must meet all of the Guidelines and Standards that are documented in the AHFA Fabric Standards and Guidelines Manual.  Due to the stringent quality expectations that the La-Z-Boy Consumer requires of our Furniture, there are several additional quality standards that are unique to La-Z-Boy.

The following procedures and policies are unique to La-Z-Boy and are not covered in the AHFA Joint Industry Standards and Guidelines Manual.  The Fabric and Fabric Supplier are required to comply with the below listed testing specifications and quality processes.  For copies of these procedures and specifications, contact La-Z-Boy Branded Business Cover Procurement.

  1. AATCC Test 22-2010Water Repellency: Spray Test

    1. This standard does not apply to all Covers and is unique to specific requirements

  2. ASTM D 3884-09 Abrasion Resistance of Textile Fabrics

    1. This standard does not apply to all Covers and is unique to specific requirements

  3. La-Z-Boy Dynamic Seam Fatigue Test

  4. La-Z-Boy Fraying & Flagging Test 100096-070

  5. La-Z-Boy Pilling Test

  6. La-Z-Boy Quarterly Audit Procedure 422-00198PR

  7. La-Z-Boy Cover Supplier Quarterly Audit Template

  8. La-Z-Boy 8D Corrective Action Process

  9. La-Z-Boy Quality Scorecard Process 422-00197PR

  10. La-Z-Boy Statistical Audit Process Procedure 422-00196PR

  11. La-Z-Boy X-Rite Color Measurement Process 00QSP0028-422D

  12. Specification for Woven Residential Upholstery Fabric MFG 57-16

  13. Specification for Knit Residential Upholstery Fabric

  14. La-Z-Boy PPAP Process for new Fabric Introductions

  15. La-Z-Boy Pre-audit Survey for Fabric Suppliers

  16. See AHFA Joint Industry Woven & Knit Residential Upholstery Fabric Standards & Guidelines Manual

  17. La-Z-Boy Fully Upholstered Supplier Audit Template

  18. Procedure for Average Roll Length 422-00208PR

Performance Standards for Leather

La-Z-Boy is a participating member of the AHFA Joint Industry Leather Standards and Guidelines Association. Leather sourced and purchased by La-Z-Boy must meet all of the Guidelines and Standards that are documented in the AHFA Leather Standards and Guidelines manual.  Due to the stringent quality expectations that the La-Z-Boy Consumer requires of our Furniture, there are several additional quality standards that are unique to La-Z-Boy.

The following procedures and policies are unique to La-Z-Boy and are not covered in the AHFA Joint Industry Leather Standards and Guidelines Manual.  The Leather and Leather Supplier are required to comply with the below listed Testing Specifications and Quality Processes.  For copies of these procedures and specifications, contact La-Z-Boy Branded Business Cover Procurement.

  1. La-Z-Boy 8D Corrective Action Process

  2. La-Z-Boy Quarterly Audit Procedure 422-00198PR

  3. Leather Supplier Quarterly Audit Template

  4. La-Z-Boy Leather Hide Labeling Specification

  5. La-Z-Boy Leather Hide Rolling Specification

  6. La-Z-Boy Quality Scorecard Process 422-00197PR

  7. La-Z-Boy Statistical Audit Process

  8. La-Z-Boy X-Rite Color Measurement Process 00QSP0028-422D

  9. La-Z-Boy Leather Compliance Testing Procedure 422-00204PR

  10. La-Z-Boy Leather Cutting Standards Chart

  11. Leather Hide Crate Standard

  12. Leather Supplier Standards Procedure 01QSP0014-422D

  13. Leather Zoning & Defect Training / Power Point Presentation

  14. La-Z-Boy PPAP Process for new Leather Introductions (Power Point Presentation)

  15. La-Z-Boy Pre-audit Survey for Leather Suppliers

  16. Testing Lab Process for Testing La-Z-Boy Upholstery Leather for Lead Content 01QSP0082-422D

Performance Standards for Vinyl

La-Z-Boy is a participating member of the AHFA Joint Industry Fabric Standards and Guidelines Association. Vinyl and Urethane sourced and purchased by La-Z-Boy must meet all of the guidelines and standards that are documented in the AHFA Fabric Standards and Guidelines Manual.  Due to the stringent quality expectations that the La-Z-Boy Consumer requires of our Furniture, there are several additional quality procedures, processes, and standards that are unique to La-Z-Boy.

The following procedures, policies, and standards are unique to La-Z-Boy and are not covered in the AHFA Joint Industry Standards and Guidelines Manual. The Urethane and Vinyl and the Supplier are required to comply with the below listed testing specifications and quality processes. For copies of the procedures, please contact La-Z-Boy Branded Business Cover Procurement.

  1. La-Z-Boy 8D Corrective Action Process

  2. La-Z-Boy Quarterly Audit Procedure

  3. La-Z-Boy Cover Supplier Quarterly Audit Template

  4. La-Z-Boy Quality Scorecard Process 422-00197PR

  5. La-Z-Boy Statistical Audit Procedure 422-00196PR

  6. La-Z-Boy X-Rite Color Measurement Process 00QSP0028-422D

  7. Specifications for Vinyl & Urethane – MFG57-17

  8. La-Z-Boy Testing Process for PVC Vinyl for the Presence of Cadmium, Lead, and Phthalates 422-00190PR

  9. La-Z-Boy PPAP Process for new Cover Introductions (See Power Point Presentation)

  10. La-Z-Boy Pre-audit Survey for New Vinyl and Urethane Suppliers

  11. See attached AHFA Joint Industry Woven & Knit Residential Upholstery Fabric Standards & Guidelines Manual

  12. ASTM D 3884-09 Abrasion Resistance of Textile Fabrics

    1. This standard does not apply to all Covers and is unique to specific requirements.

La-Z-Boy Consumer Warranty Policy and Cover Supplier Requirements

La-Z-Boy provides a 1 year warranty on the textile or leather from the date the furniture is delivered to the consumer’s home.  La-Z-Boy expects the textile or leather to meet all Consumer performance expectations when the Cover is produced to the original testing specifications that were present when the Cover was added to the La-Z-Boy Line.  If the cover fails to perform in a satisfactory manner for the Consumer and the cover is found to not meet the original testing standards, the Cover Supplier will be responsible for all costs associated with the failure.  This could include the cost for replacement of the furniture for the Consumer.

It is important for the Cover Supplier to understand that La-Z-Boy does not require the return of consumer warranty failure furniture components or the piece of furniture that is being replaced for the consumer.  While we do attempt to retrieve consumer warranty components and furniture, La-Z-Boy cannot guarantee that the Company will be able to provide the Cover Supplier with the failed components or furniture for analysis.  La-Z-Boy requires the Cover Suppliers to stand behind the warranty costs for all field failures that La-Z-Boy determines are the result of covers that are not performing to standard.

La-Z-Boy Statistical Audit Process for Fabric

La-Z-Boy follows the AQL Statistical Audit Process for the auditing of textile rolls shipping to the La-Z-Boy Manufacturing Plants. Please ask the Cover Quality Department for the Power Point Presentation for the AQL Audit Process.

Statistical Audit Process for Outsourced Cut & Sewn Sets

La-Z-Boy follows the AQL Statistical Audit Process for the auditing of outsourced cut and sewn sets being prepared for shipment to the La-Z-Boy Distribution Centers.  Please ask the Cover Quality Department for the Power Point Presentation for the AQL Audit Process. 

Statistical Audit Process for Leather Hides

La-Z-Boy reserves the right to conduct statistical audits of Leather Hides shipped to the Newton Leather Cutting Center.  La-Z-Boy requires all Leather Suppliers to conduct internal statistical audits based upon the guidelines of Mil Spec 105 on the leather hide containers being prepared for shipment to the Newton LCC and report those findings in the La-Z-Boy Hide Inspection Report. La-Z-Boy reserves the right to conduct random on site audits at the La-Z-Boy Hide Supplier Production Plant. The below listed quality templates are used to conduct leather quality audits.

  1. Leather Hide Inspection Report Template Newton LCC Rev A 10-04-2010

  2. Leather Supplier Quarterly Audit Report

  3. La-Z-Boy Statistical Audit Plan – Mil Spec 105

La-Z-Boy Cover Supplier Scorecard

La-Z-Boy uses a scorecard to measure the performance of all Cover Suppliers on a quarterly basis.  The scorecard measures the following Performance Characteristics:

  1. Quality – Total Possible Points = 40

  2. On Time Delivery - Total Possible Points = 50

  3. Service – Total Possible Points = 10

  4. Total Possible Points all categories = 100

La-Z-Boy Cover Supply Chain team members track supplier quality, on time delivery, and service performance throughout each quarter in the La-Z-Boy fiscal year.  After the closing of the fiscal year quarter, the Cover Supply Chain team summarizes all data on the Cover Supplier tracked throughout the quarter and will calculate the Cover Suppliers score for the quarter.  The information is published on the cover scorecard template and posted to the cover supplier portal for access by the Cover Supplier.  The Suppliers performance score is posted to a summary report that is reviewed quarterly with the La-Z-Boy Merchandising Team.