Doesn't hold up over time
We've had this for just over a year, and two service calls later, we are still unhappy with how this piece is holding up. This is our everyday couch in our main living area - but we don't allow eating on it, shoes on it, rough play on it, etc.
REGARDING BACK CUSHIONS
After only a year, the back cushions NEVER hold their shape - the non foam core fill readily rolls and twists with any use and we are constantly trying to reshape them - not at all what we expected with a box stich shape (one service call just stuffed more polyfill in them which just made the roundness and rolling with use worse#. These cushions really need a foam core to hold their shape - similar to the seat cushions, especially when the pillows are a box stitched edge.
#we selected the "high wear" option shown on the showroom floor#
In addition, as posted in an initial review the first week we had it, the fabric appears stretched on the cushions - especially on the chaise where you are unable to flip or rotate to help even out use #one service call replaced the chaise cushion core to try to fix this). And, all of the surfaces with any use are readily pelting - to the extent that we shave it to try to keep it looking like it isn't a 5 year old couch #service call readily dismissed this concern and said that was normal and wouldn't do anything to address it#.
Very unhappy with the performance and wear of this item.
April 15, 2014
I love the look of this couch. It fits perfectly in our room and for our family. But after a couple years use the back pillows lost all shape. Now, after just owning for 4 years it is uncomfortable to sit on because the back pillows collapse under you. It's embarrassing to watch company sit and fight with the pillows. The seat cushions are in perfect condition, but the back look terrible. It makes the couch look sloppy now. I'm very disappointed. And disappointed that these are not covered under more than a 1 year warranty. I expected better from La-Z-Boy.
January 15, 2014
We've had our sectional for four years now and I still love it. It's held up to the test of time and football party's. easy to clean with a little spot shot. The only complaint I can think of is that after 4 years the lounge area sags a bit in the middle. But, my husband and I have been laying on it for four years, so I guess that's to be expected.
Look for the 25% off coupons that come in the mail very few months. .
September 23, 2013