Ordered this chair in some lovely leather. It arrived with a puckered cushion, a back that is not aligned in the chair, and is also understuffed and has unfinished edges. My middle back just sags into the back of the chair. The arms have compressions in the foam, like something heavy was put on them. The leather on the back was sagging badly when I got the chair. I was able to fix some of that because it is velcroed on. The leather was stuffed around one leg in the back, and the other leg has a raw edge.
Im so disgusted, I want someone to come get it and refund even just part of my money. What you see in the store is not what you get. I'd submit photos, but there are way too many.
Comfort Care sent a so-called "technician." All he did was shrug and call my complaints "normal." I had to coax him to take photos. I ended up taking my own and writing several reports to Comfort Care, only to have my concerns ignored completely. Forget special ordering anything, Long battle ahead, so it appears
April 16, 2014
Love this chair
When I first picked this recliner out my husband said it was too frilly but now, I can't get him out of it!
March 15, 2014
Love the Recliner
We have wanted a recliner for a while and this one looks great (modern) and not the extra large overstuffed look. It is a good size and extremely comfortable. I bought it for me - 5'5" and I fit great. My husband is 6' and says it is a little short for him but not by too much. Delivery was very professional and the chair arrived in pristine shape.
February 23, 2014