Make your career with the La-Z-Boy team.
Are you looking for a challenging, rewarding career that
involves interior decorating, design, home furnishings or sales?
Consider joining the La-Z-Boy team!
Professional Sales Career Opportunity
SALES ASSOCIATE
BASIC FUNCTION:
Responsible for creating sales utilizing exceptional
customer service and knowledge of the La-Z-Boy selling process,
products and services. Strive to create long-term customer
relationships that will lead to increased sales and profitability.
Develop awareness of interior design through practical experience,
observation and interaction with a La-Z-Boy Designer.
KEY RESPONSIBILITIES
Drives Sales
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Contribute to store sales goals by selling furniture, accessories
and services offered by La-Z-Boy
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Team with Store Manager, Sales Manager, Designer, and Associates to
promote the Design program and drive overall store sales
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Assist the Designer to achieve established Design program sales
goals
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Consistently execute the La-Z-Boy selling process and strive to
provide a favourable experience to all customers.
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Develop and utilize sales skills and principals including approach,
rapport building, needs discovery, customized portfolio
presentations, answering objections, closing, follow-up, after-sale
service and continuing contact with all previous and potential
customers
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Maximize store promotions, marketing initiatives, and grassroots
programs
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Maintain strong knowledge of features and benefits of existing and
new product line
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Meet or exceed established goals as set by management
Design Program
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Schedule professional home consultations to present customized room
designs, including sample fabrics, furniture, tables and accessory
recommendations as well as the benefits of professional
installation service.
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Execute and champion the Design process per company guidelines
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Responsible to support design related functions in the store
Customer Focus
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Provide the highest level of customer service to all current and
future customers
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Ensure that each La-Z-Boy customer has an informative and positive
experience by using good customer service skills and knowledge of
products while following the company selling process
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Effectively use Podium to ensure customer satisfaction and future
follow-up
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Make sound business decisions to deliver customer satisfaction and
promote a team environment
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Provide store support to incoming phone calls and emails
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Assist in handling customer issues and/or complaints. Provide
appropriate solutions and alternatives to the customer to achieve a
satisfactory experience
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Maintain a positive working relationship with all store
associates
Operational Excellence
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Adhere to general store operational procedures and guidelines
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Accurately complete order information, collect deposits and fees,
keep orderly customer records, and research customer payments and
deliveries
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Show a sense of urgency, enthusiasm and excitement with the store
team and customers
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Maintain adequate knowledge of company standards, product knowledge
and internal processes and systems
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Consistently schedule deliveries with customers
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Other duties as assigned
MINIMUM JOB REQUIREMENTS:
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Previous selling experience and the ability to close a sale
strongly preferred
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Excellent communication, customer service skills, and
organizational skills
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Strong interpersonal skills to effectively communicate, build
rapport and positively influence
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Demonstrated persuasion and negotiation skills
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Ability to effectively manage time and conflicting priorities
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Ability to effectively and productively with others as a team
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Ability to work the schedule and hours dictated by business
needs
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Ability to work evenings, weekends and holidays as required
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Initiative to meet assigned goals, missions and objectives and
motivated to achieve more
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Strong attention to detail
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Proficient in the use of Microsoft Office, including Word, Excel,
Outlook and PowerPoint
SUPERVISORY RESPONSIBILITIES:
None
LOCATION
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Looking to hire for both locations.
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7300 11 Street SE Calgary, AB
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293100 Crossiron Lane Rocky View County, AB
Job Types: Full-time, Commission
Salary: $40,000.00-$80,000.00 per year
Contact us for career info
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