Quality

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Q: The springs in my Reclina Rocker squeak. Can I lubricate with 3 in 1 oil?

A: We recommend that you first contact your dealer. They would be able to inspect your chair and diagnose the specific problem your chair is encountering and then offer a solution. However, if lubrication is needed, we recommend that only a clear mineral oil be used to lubricate the mechanism and that rivet locations are not lubricated. Be sure to first use a drop cloth before lubricating the mechanism to ensure that none of the oil drips onto your carpet.

Q: The dealer is going to charge me to replace the mechanism on my recliner. Isn't this covered under my lifetime warranty?

A: It depends on when you purchased your chair and what style it is if the mechanism is covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.

Q: My chair is noisy when I lower the footrest, is this normal? 

A: Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat, while slightly raising your feet from the footrest when releasing the handle, will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact the dealer from whom you made your purchase. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.

Q: The frame on my furniture is in need of repair. Is this covered under the warranty? 

A: It depends on when you purchased your furniture and what style it is if frame parts are covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.

Q: How do I care for my leather furniture? 

A: La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather. For detailed information regarding our leather line and its care and maintenance, please visit theFabric and Leather Care section under 'Customer Care' on this website.

Q: How do I clean my fabric?

A: To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the identification tag attached to the furniture. For any type of cleaning, we recommend that a professional upholstery cleaner be contacted. For additional information and cleaning codes, please visit the Fabric and Leather Care section under 'Customer Care' on this website.

Q: The cushions for my furniture have flattened. Is this covered under the warranty? 

A: Depending on when you purchased your furniture and what type of poly/cushioning you have will determine the coverage under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.

Q: The tailoring on my furniture is not the same as the furniture in the dealership's showroom. Why?

A: Since our manufactured furniture allows for some minor tailoring tolerances, your furniture may not look exactly the same as the furniture in the dealer's showroom. It is the dealer's responsibility to ensure that your furniture meets manufacturing specifications before it is delivered to you. If you have questions regarding the tailoring of your furniture please contact the dealer from whom you made your purchase for assistance.

My furniture is not comfortable. May I exchange it?

La-Z-Boy Incorporated prides themselves at producing fine, quality home furnishings for you and your family. We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the local retail dealership. If you have a concern regarding the comfort of your furniture, please contact the independent retail dealership where it was purchased. They will need to inspect the product to determine if it meets our manufacturing specifications. If they find that it does, the dealer would not be able to make any changes to the product. Since these authorized La-Z-Boy dealerships establish their own policies regarding refunds, exchanges, etc., the option of an exchange or refund would need to be addressed with them.