La-Z-Boy requires 100% on-time delivery performance from all its suppliers and sub-contractors. It is the responsibility of the supplier to notify the affected La-Z-Boy facility of all possible delivery delays.

La-Z-Boy requires notification of the shipment of suspect material. Suppliers are to notify the Supplier Quality or Materials Management organization at the receiving La-Z-Boy facility of any shipments of suspect material.

Except where otherwise stated in the Purchase Agreement, inbound product shipments to La-Z-Boy Branded Business locations shall comply with the requirements laid out in the La-Z-Boy Branded Routing Guide, which is available on request.

For shipments to England and Casegoods business units, contact the purchasing department for specific requirements.

The appropriate La-Z-Boy personnel must authorize all proposed shipping deviations and/or changes. Where extra charges or costs are incurred that exceed the norm (e.g. existing cartage contracts) the supplier shall track and keep good records of such “premium freight” costs.