Product Information

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Does La-Z-Boy, Incorporated manufacture recliners for children?

We are sorry, but we do not manufacture recliners for children.

The style that I purchased does not come with arm caps or headrest covers, why?

La-Z-Boy Incorporated does not provide armrest or headrest covers as a standard feature for any of our furniture. Customers may choose to purchase covers on a charge basis through their local La-Z-Boy retailer. The covers are napkin style and all have the same finished size, 16-3/4" x 16-3/4". We do not offer fitted armrest covers. If you would like to make your own covers or have a local upholsterer make them, please contact your local authorized La-Z-Boy dealer to see if fabric yardage is available to purchase by the whole yard.

I have a Back Jack that states it was manufactured by the La-Z-Boy Chair Company. How can I get a new cover for it or more Back Jacks?

La-Z-Boy sold the manufacturing rights for the Back Jack to another company several years ago. You may contact B. J. Industries regarding these products. Their phone number is 410-686-5200. You can also find these products being sold through various online retailers.

A friend or relative has a chair that fits me perfectly, but La-Z-Boy no longer produces that style. May I special order it?

In an attempt to meet the various needs of our customers, we introduce new products twice a year. Unfortunately, to make room for the new styles, we must discontinue some as well. Once we have discontinued a style, we can no longer produce it. Please be sure to visit an authorized La-Z-Boy dealership to try some of the many other styles of furniture. A sales associate will be able to assist you with a piece of furniture to fit your needs.

I would like to purchase furniture as a gift, what are my options?

When purchasing furniture as a gift, remember comfort is subjective. What may be comfortable for you may not be for someone else La-Z-Boy, Incorporated produces many different styles of furniture to meet the various needs of our consumers. You may wish to purchase a gift certificate from a local dealer in the recipient's area. Gift certificates are not transferable, so it is important to purchase the certificate from a dealership near them. This allows the recipient to choose a style to fit his or her needs. In addition, their dealer will be in close proximity should their furniture require service. To locate an authorized dealer, please visit our Store Locator.

Do you have factory outlets?

Yes, La-Z-Boy owns and operates outlet locations. You can also find a complete listing of La-Z-Boy company-owned, independently operated, and authorized licensed dealer locations using our Store Locator.

I have purchased or am interested in purchasing a product from one of your subsidiary companies or one of their brand names (Hammary, Kincaid, England, American Drew and La-Z-Boy Hospitality). Who do I contact to register a complaint regarding my furniture or receive information regarding their products?

All of our subsidiary companies assist consumers regarding their specific products. If you are interested in specific information regarding pricing, products, dealer information, service, or other, please contact that company directly for assistance. You will find links to all our Partner Sites listed in the Footer of our website below.

I plan to purchase a lift chair from La-Z-Boy and send paperwork into Medicare for partial reimbursement. Do you have the NSC number that Medicare requires?

Dealers who sell our products, including lift chairs, are retailers of residential furniture, not medical equipment. Neither they nor we have an NSC number as our products do not meet the Medicare requirements.

May I purchase directly from the manufacturer?

About 90% of our upholstered products are available for purchase online. The other 10% shown on the site but not able to be purchased are available in store at your local authorized La-Z-Boy retailer. Please use our our Store Locator to find a complete listing of authorized La-Z-Boy retailers in your area. Please contact a dealer of your choosing for pricing and ordering assistance.

Can you provide me with pricing information?

The pricing is available on the website for 90% of our products. Just enter your zip/postal code to see accurate pricing, promotions, sales tax and delivery for your area. Then select the product of interest and see that the cover (fabric or leather) chosen determines the price. You can filter the covers by "On Sale" if there are current promotions, or sort by "Low to High" or "High to Low" price. The pricing listed applies to the cover selected. Products not offered online are available in store at your local, authorized La-Z-Boy retailers. Please use our Store Locator to find the store nearest you.

Where can I view your product line?

For your convenience, we have included a highlighted sampling of our furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home on our website. You may also view our furniture by visiting one of more than 360 La-Z-Boy Furniture Galleries who sell our products exclusively. Their well-seasoned staff of sales personnel and designers will assist you in transforming the rooms in your home into a spectacular showcase for your family. There are also more than 300 Comfort Studios that feature a special area dedicated to La-Z-Boy products. Some Furniture Galleries Stores and Comfort Studios offer the Screen Test® System which allows you to view the many combinations of fabrics and frame styles that can be produced and special ordered just for you. Remember, it is best to view the fabric swatches that the dealers have within their galleries for the best representation of color. You can also order a selection of free fabric swatches online.

I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?

La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact a local La-Z-Boy retailer for more information.

I have a recliner. How can I remove the back from it to make it easier to move or transport?

This information and a diagram are listed in the operating instructions that accompany each La-Z-Boy product. On the lower portion of the back on each side there is a bracket that has a locking arm. The arms need to be raised up to a 30-45 degree angle in order to pull the back up and off the recliner. To put the back on, line it up with the brackets that come out from under the seat and gently slide it down into place. Then put the locking arms in the down position to lock the back on.

May I order a swatch from you?

Yes, you can order a selection of free fabrics swatches directly from our website or you may contact your local La-Z-Boy retailer to order swatches.

Does La-Z-Boy offer reupholstering services?

La-Z-Boy does not offer reupholstering services. Please contact a local upholsterer for assistance in having your furniture recovered.

Can I purchase slipcovers from you?

We do not manufacture slipcovers for our furniture. However, many of the authorized dealers employ sales personnel consisting of design specialists that may be able to assist you with additional ideas or alternatives that may fit your needs.

When ordering a recliner, may I request to have the handle located on the left side instead of on the right?

Many of our recliners can be ordered with the handle on the left side. This option would have to be special ordered, since all of our recliners are manufactured with the handles on the right.

Do you have furniture for people with special needs?

La-Z-Boy, Incorporated manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces electric Power Lift Chairs, which are operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. This proves beneficial for persons with limited mobility. For further information regarding our lift chairs, please contact the nearest authorized La-Z-Boy retail dealership.

I have a Wall Recliner. Can I have a swivel base put on it?

Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost. Your authorized La-Z-Boy dealer will be able to advise you of the charge.

May I purchase fabric yardage from you?

You may purchase yardage through your local La-Z-Boy retailer. They can advise you of the price per yard. Our fabrics are 54” wide.