Introduction
About La-Z-Boy Incorporated
La-Z-Boy Incorporated is a leading vertically integrated retailer and manufacturer of high-quality, custom furniture that transforms the home. Founded on American heritage, the iconic La-Z-Boy brand has been synonymous with comfort, quality, and craftsmanship for nearly 100 years. As an end-to-end enterprise, the company manages every aspect of its business—from retail, manufacturing, and design, to distribution and after-service care.
La-Z-Boy Incorporated brings timeless and modern furniture to life through a retail network of approximately 380 La-Z-Boy stores, including 230 company-owned locations, and its digital platform at La-Z-Boy.com. Within the Wholesale segment, the company manufactures comfortable, high quality, custom furniture, with over 90% of its products produced in North America. Its Joybird® brand is an omnichannel retailer and manufacturer of modern, custom upholstered furniture, operating 15 U.S. stores. With a global team of about 10,000 employees, La-Z-Boy continues to shape the way people live by delivering the transformational power of comfort.
- $2.1B FY 2026 annual revenue
- ~90% U.S. sales and production2
Major Manufacturing Locations
- 4 in the U.S.
- 3 in Mexico
- 1 in Thailand
- 378 La-Z-Boy Stores®
- 230 Company owned
- 148 Stores independently operated
All information is through the end of FY 2026.
Mission
Lead the global furnishings industry by leveraging our expertise in comfort, providing the best consumer experience, creating the highest-quality products and empowering our people to transform rooms, homes and communities.
Core Values
Courage We aren’t afraid to try something new
Curiosity We are relentless in our mission to understand our business and consumers
Compassion We honor our 100-year legacy that was built on family
2 Upholstered units sold in North America are produced in the U.S., with our Mexico operations supporting most of the remaining production. ↩︎
A Message From Our Board Chair, President and CEO
I am pleased to share our La-Z-Boy Incorporated 2026 Impact Report:
Honoring Our Heritage, Inspiring the Future of Comfort
La-Z-Boy Incorporated builds more than great furniture. We’ve built a company designed to endure. Going into our 100th year, we’re honoring that legacy by continuing to invest in our future. Guided by our Century Vision strategy, we are strengthening our business, investing in our people, enhancing our operations, and finding new ways to serve our customers. Together, we’re building an even stronger foundation for the next 100 years.
In FY 2026, our people brought this vision to life in meaningful ways:
- Through our TranZform initiative, employees embraced a culture of continuous improvement, driving thousands of actions that enhanced safety, improved quality, reduced waste, and increased efficiency across our operations.
- We are advancing the transformation of our distribution and home delivery network through an innovative hub-and-spoke model designed to improve service, increase efficiency, and reduce our environmental footprint.
- We continued making progress on our environmental journey through responsible sourcing, renewable energy investments, waste reduction initiatives and ongoing efforts to better understand and reduce our greenhouse gas emissions.
- Employees logged more than 118,000 learning hours, strengthening the skills and capabilities that will help drive our business forward for years to come.
- Approximately $3 million donated to our communities through the La-Z-Boy Foundation and La-Z-Boy Cares.
In addition to these highlights, our teams remained focused on ensuring we have an agile supply chain; modern technology for consumers, employees and analytic capabilities; and a human-centered employee experience.
Building on nearly a century of comfort, craftsmanship, innovation and consumer trust, we are proud of the progress outlined in this report and remain focused on the opportunities ahead for generations to come. Thank you for joining us on this journey.
Warm regards,
Melinda D. Whittington
Board Chair, President and CEO
FY 2026 Impact Highlights: By the Numbers
- 19,463 TranZform continuous improvement actions completed by employees
- Reduced overall West Coast square footage by ~20% with opening of new Phoenix, AZ distribution hub
- 90% of electricity use offset with green energy through a Virtual Power Purchase Agreement (VPPA)
- 3,346 supplier visits and 39 supplier social compliance audits completed
- 96.2% customer satisfaction with deliveries from new hub-and-spoke network
- 100% of all wood responsibly sourced3; timber mapping completed
- Reduced injury rates 21.6%4 in the past three fiscal years
- Recycled or recovered 86% of nonhazardous waste in FY 2026
- Renewable energy from a wind farm powers our largest Mexico manufacturing facility
- 118,000 learning hours completed by employees, including 52,273 in manufacturing best practices
- ~$3 million donated to our communities through the La-Z-Boy Foundation and La-Z-Boy Cares
- La-Z-Boy Certified Test Lab expanded to test fabric performance for suppliers and customers
Recent Awards and Recognition
AdAge
Top Five Rebrands of 2025
Time
America’s Most Iconic Companies 2026
USA Today
America’s Best Customer Service 2026
America’s Best Stores (In-Store) 2026
America’s Most Trusted Brands 2026
Newsweek
America’s Most Responsible Companies 2026
America’s Best of the Best 2025
America’s Best Retailers 2025, #1 in Furniture category
America’s Greatest Workplaces in Manufacturing 2026
Forbes
Forbes Best Customer Service 2026
Wood Furniture Scorecard
Fourth consecutive “High Score”